Pebble support finally responds - but nothing useful

Pebble support finally responds

But they provide no relevant information on either the display issues original described nor my online support portal submission.

MAR 30, 2013  |  11:49AM PDT 

Ali replied:

Hello xxxxx!

Thank you for your report!

Could you please provide us with a picture and some more information? Has the screen had that error since you opened the box, or did it happen gradually with use? If the latter, were there any indicators that you noticed before it appeared?

If you press the buttons, does that have any effect on the display? If you reboot the Pebble (hold the select button for 10-seconds) does the screen distortion remain after restarting?

Finally, was there any damage to the case that you received Pebble in?

Thanks again for your patience.

Best regards, 

Ali 

Pebble Support 

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Pebble Help Center: http://help.getpebble.com 

Pebble Forum: http://help.getpebble.com 

Pebble Updates/Blog: http://kck.st/HBw2MT 

Twitter: http://twitter.com/pebble 

Facebook: http://facebook.com/getpebble 

Reddit: http://www.reddit.com/r/pebble/

I have responded with the same content as my previous submissions as included in this blog

I submitted this information and photos through you online support portal a week ago

The first 6 days my Pebble worked fined

7 days after receipt my display started showing static lines across the screen (Photo 1)

8 days after receipt my display was almost completely obscured by static (Photo 2)

9 days after receipt my display failed completely (Photo 3)

In response to your specific questions

Has the screen had that error since you opened the box, or did it happen gradually with use? It happened gradually If the latter, were there any indicators that you noticed before it appeared? static lines on day 7, static obscuring screen on day 8, screen failure day 9 If you press the buttons, does that have any effect on the display? no  If you reboot the Pebble (hold the select button for 10-seconds) does the screen distortion remain after restarting? the screen is no longer functioning at all - Pebble still connects to my phone but the screen has completely failed Finally, was there any damage to the case that you received Pebble in there was no damage to the case

At this point I am very disappointed with both the quality of the product and the support response  - I request the immediate replacement of this product.

Another Pebble display failure and another disappointed customer

Another Pebble display failure and another disappointed customer.

Pebble Display Failure

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