Pebble support continues to disappoint

It is now 18 days since I submitted my RMA request and still no response from Pebble. I have contacted Pebble Support again but no response.

This is just unacceptable customer service.

Pebble fails its own RMA 48 to 72 hr Response time

Pebble watch fails - as does their support and RMA process

Pebble promised a 48-72 hr response on the RMA site - it is now 11 days since I submitted my RMA form an not a word from them

I have tried following up through my original support ticket - no help

It is now more than 3 weeks since my Pebble failed and even though I have followed all Pebble support requirements for there is still no resolution nor even a response from the RMA process

This is horrendously poor customer service

Shame Pebble shame on you

Pebble Display Failure Saga Continues - RMA

Pebble Display Failure Saga Continues - RMA

This morning I woke up to another email from Pebble asking me now to go to their RMA page and provide exactly the same information that their previous email had requested?

ie. name, address, problem, serial number, email and phone

I have now submitted some or all of this information five (5) times - the management of this process is horrendous

Another week goes by with no resolution 

Again adding insult to injury the RMA response confirmation states they will get back to you in 48-72 hrs (only business days count) so another week of waiting for me

RMA Link

If you are one of the many dissatisfied customers with a failed Pebble - rather than go through the four (4) rounds of pointless emails with Pebble support - you might want to go directly to the RMA page  - support case numbers are the last 4 digits of you Pebble serial number

Here is the link

http://getpebble.com/pages/rmaform

Pebble display failure - some movement from Pebble Support

Pebble display failure - some movement from Pebble Support

As my Pebble failure saga continues, another less than useful response from Pebble Support (see below

Of all the information they ask for the only piece they do not already have (in their own email thread to me) is my shipping address. And still no provision of any information on how/what the next steps in the support process might be?

This is a very dismal launch and an overwhelmingly under supported product

The wait goes on for meaningful resolution

APR 01, 2013  |  10:42AM PDT 

Ali replied:

Hello xxxxx,

Thank you for your report,

In order to move forward I will need some information from you.

If you are a Kickstarter backer please send me your Pebble Account email address since I am unable to locate an account with your email. In the case you were not a Kickstarter backer and do no not have a Pebble account please include the following information in your response: Name, Email, Telephone, Shipping Address, and Pebble Serial number.

Best regards, 

Ali 

Pebble Support 

- 

Pebble Help Center: http://help.getpebble.com 

Pebble Forum: http://help.getpebble.com 

Pebble Updates/Blog: http://kck.st/HBw2MT 

Twitter: http://twitter.com/pebble 

Facebook: http://facebook.com/getpebble 

Reddit: http://www.reddit.com/r/pebble/