Sunday, 21 April 2013

Pebble support continues to disappoint


It is now 18 days since I submitted my RMA request and still no response from Pebble. I have contacted Pebble Support again but no response.

This is just unacceptable customer service.


4 comments:

  1. Have you ever resolved this? I just got my best buy unit and only 5 hours after getting it the screen is nothing but static. It appears the device is still functioning underneath it as I can start and stop music. This 10-second reboot thing either doesn't work, or doesn't refresh the screen at all.

    Lucky for me i can just return to best buy. I'm sorry you don't have that option.

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  2. Go back to the 'raise RMA' link. Login and check the bottom right hand corner. Mine says 'Pending RMAs Status: rejected'. I raised my RMA on 23rd June. Not a hint of communication since. But this does seem to be my update. No explanation as to why my totally useless Pebble, with symptoms thousands of other users have can't be replaced.

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  3. Have the same display problems. I still think it might be software, as it goes away from time to time. Anyway, I got an RMA delivery yesterday (been in RMA for about 2 to 3 weeks I think). Funny thing is: no info so far on what to do with the "bad" watch...

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  4. hey, have you solved the problem? your last post was in April 2013, we are at Feb 2014

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