Pebble Display Failure Saga Continues - RMA
This morning I woke up to another email from Pebble asking me now to go to their RMA page and provide exactly the same information that their previous email had requested?
ie. name, address, problem, serial number, email and phone
I have now submitted some or all of this information five (5) times - the management of this process is horrendous
Another week goes by with no resolution
Again adding insult to injury the RMA response confirmation states they will get back to you in 48-72 hrs (only business days count) so another week of waiting for me
RMA Link
If you are one of the many dissatisfied customers with a failed Pebble - rather than go through the four (4) rounds of pointless emails with Pebble support - you might want to go directly to the RMA page - support case numbers are the last 4 digits of you Pebble serial number
Here is the link
No comments:
Post a Comment